Stitch Sprint Help › Getting started
Feedback: how it sewed, and feature requests
The Feedback tab is where you tell the people building Stitch Sprint how a design sewed, send photos of the sew-out, and ask for features. During the free alpha this is the most useful thing a tester can do: a preview on a screen can't show a gap, a pucker or a thread break.
A note on how a design sewed
- Sew the design, then open the Feedback tab.
- How it sewed is already chosen. Fill in what you can:
- Which design? The design on the hoop is filled in for you.
- How did it sew? Sewed well, Small problems or Didn't sew right.
- Sewn on and Machine: the garment or fabric, and your machine. The machine is remembered for next time.
- What happened? Thread breaks, gaps, puckering, letters that looked off, anything you fixed by hand. What sewed well is useful too.
- Add photos of the sew-out: click Add photos, or drop them on the box. Up to 6 a note. A close, sharp photo of the problem says more than a paragraph.
- Leave Send this design's stitch file with the note ticked if you can (see below).
- Click Send sew-out note.
A note needs at least one of: some words, a choice under How did it sew?, or a photo.
Asking for a feature
- Open the Feedback tab and click Request a feature.
- Say it in a few words (for example "A bean stitch for outlines"), then what it should do and what you would use it for. If another program does it, say which.
- Add pictures if they help: a sketch, a screenshot, a sewn example.
- Click Send feature request.
Your notes
The right side of the tab lists every note written on this computer, newest first, with its photos. Click a photo to see it full size. Each note says where it stands:
| It says | What it means |
|---|---|
| Sent to the Stitch Sprint team | It has arrived |
| Sending... | It is going now |
| Waiting to send | It couldn't go (no internet, usually). The reason is beside it. Send now tries again, and so does opening the app |
| Kept on this computer | This copy of Stitch Sprint has no sign-in, so it has nowhere to send notes |
A note is kept on your computer as soon as you click Send, so nothing is lost when the computer by the machine has no internet: it goes the next time Stitch Sprint is opened online. A note that hasn't gone yet can be removed; one that was sent can't be taken back or changed. Send another note to add to it.
What is sent
- What you typed and chose, and your photos.
- The version of Stitch Sprint and of macOS or Windows.
- The email you signed in with, so we can ask you about it.
- With the box ticked: the design's stitch file (its DST) and its numbers and settings: size, stitches, colours, trims, the threads, the fabric and hoop chosen, and what the safety check said. With these we can sew or measure exactly what your machine was given.
- Never: your artwork, your design file, your library or your customer's name, unless you typed it.
Photos are made smaller before they are sent (2,000 pixels on the longer side). iPhone photos in HEIC format work on a Mac; on Windows, export them as JPG first.
Nobody else who uses Stitch Sprint can see your notes or photos.