Support
Get help with Stitch Sprint
Questions about the app, a design that won't sew right, or your subscription.
Find it in the Help center
Most answers are in the Help center: a step-by-step user's guide with pictures of each step, troubleshooting for when something isn't working, and a best practice guide for sizes, fabrics and stabilizers. The same help is inside the app: Help in the menu bar.
Write to us
For a design problem, attach the artwork and the stitch file, and say the machine, hoop and fabric. To decide: reply time to promise
What you need
- A Mac with Apple silicon (M1 or later) and macOS 13 Ventura or later. A Windows version is being built.
- An embroidery machine that reads DST, PES, JEF, EXP, XXX or U01.
Common questions
What artwork can it open?
Illustrator artwork as EPS, AI, PDF or SVG, and logos as PNG or JPG. PNG and JPG logos are traced to clean outlines before they're digitized.
Which machine formats does it save?
DST, PES, JEF, EXP, XXX and U01. It can also check those formats, and VP3, or place them in a design.
A design warns before saving. What do I do?
The report beside the hoop says what it found. Long stitches can be split, dragged jumps trimmed and tiny stitches merged with one click each.